Returns and Refunds

At Poesie Veneziane, we strive to ensure you are completely satisfied with your purchases. We understand, however, that there may be occasions when you wish to return an item. If you find that the items you have purchased are not to your satisfaction or you need a different size, we offer a convenient return process outlined below.

This return period is 14 days from the day your order is delivered. This period is extended to 30 days during Summer Holidays and Christmas.

Summer Holiday: Order placed between 10/08 - 20/08
Winter Holiday: Order placed between 18/12 - 08/01

The items must be returned in the original packaging and in the same condition you received them - clean, unworn and undamaged. We advise that shoes are tried on over a carpeted surface to avoid marking the soles. Please note, items that do not meet these criteria will not be eligible for a return, and refunds may consequently be denied.

REFUNDS

Upon receipt of your returned item(s) and verification of their condition, we will proceed with issuing a refund to the original payment method used for the purchase. You will receive a confirmation email once the refund has been processed. Please allow up to six business days for the refund to appear in your bank account, subject to your bank's processing times.

The cost of the return shipping will be deducted from your order total (products + shipping) and varies depending on your location:
ITALY: € 5
EU: € 12
UK: £ 18
US: $ 28
Rest of the World: € 25

* We try to handle return as soon as they reach our facility. However, on some special cases, please allow up to 5 business days for your refund to be processed and finalized.

EXCHANGES

Exchange requests will be accepted for orders placed up until the 04/07/24. After this period we will not offer direct product exchanges because of its handling complexity. If you need a different size, color, or style, please return your original purchase and place a new order for the desired item.
For detailed return instructions, please select your country from the list below to view the specific process.

REPORT ISSUE

If you have received an item that is damaged, defective, or incorrect, please email us at customerservice@poesieveneziane.com. Be sure to include a photo of the damage or the incorrect item, as well as your order number.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
    complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
    complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
    complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
    complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing a link to organise the return shipment through GLS.
  4. After finalising the details, a return label will be generated and sent to you via email.
  5. Print out and attach the return label onto the parcel, making sure to remove or cover any other existing shipping labels.
  6. If you chose to drop-off the parcel, take it to the chosen GLS ParcelShop. If you scheduled a pick-up, make sure the package is ready to be collected by the GLS courier at the agreed time and location.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €5 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
    complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
    complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
    complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
  4. Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
  4. Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
  5. Arrange your parcel return with FedEx via this link.
  6. If you chose to drop-off the parcel, take it to the chosen FedEx drop-off location. If you scheduled a pick-up, make sure the package is ready to be collected by the FedEx courier at the agreed time and location.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The shipping costs from your original order are not included in the refund amount.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
  4. Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
  5. Locate a nearby FedEx drop-off location by clicking here. Please bring your parcel to the chosen location during its operating hours.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The shipping costs from your original order are not included in the refund amount.

RETURN PROCESS

  1. Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
  2. Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
  3. Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
  4. Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
  5. A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the Fed-Ex agent will be described in the return confirmation email.

Please be advised that all returns must be processed using the prepaid return label provided by Poesie Veneziane. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.

RETURN COSTS
The shipping costs from your original order are not included in the refund amount.