Privacy Policy

At Poesie Veneziane, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website, services, and products.

Owner and Data Controller
Animaitaliana S.r.l.
Via Roma, 2
35010 Limena (PD)
Italy


Types of Personal Data We Collect
We collect various types of personal data, including:

  • Contact Information: Your name, address, email, and phone number.
  • Account Information: When you create an account, we collect your login details.
  • Transaction Data: Payment and order details, such as credit card information and purchase history.
  • Usage Data: Information about your interactions with our website, including IP address, browser type, pages viewed, and the time spent on our site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (refer to our Cookie Policy).


How We Use Your Data
We use your personal data to provide and improve our services, such as:

  • Processing Orders: To manage your purchases, process payments, and arrange for shipping.
  • Customer Support: To respond to queries, complaints, and feedback.
  • Marketing Communications: If you opt in, we will send you updates on new products, offers, and promotions.
  • Website Optimization: To analyze trends, manage our website, and monitor its performance.
  • Legal Compliance: To comply with legal obligations, including tax and accounting requirements.


Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Contractual Necessity: For completing transactions and providing our services to you.
  • Consent: For marketing purposes and the use of cookies, where required.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: For improving our products and services, fraud prevention, and ensuring the security of our platform.


Sharing Your Data
We may share your personal data with the following categories of recipients:

  • Service Providers: Such as payment processors (e.g., PayPal, Stripe), logistics partners (e.g., DHL), and marketing platforms (e.g., Mailchimp).
  • Legal Authorities: If required by law or for the enforcement of legal claims.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that all third parties with whom we share your data are compliant with relevant privacy laws, including GDPR and CCPA.


International Data Transfers
Your personal data may be transferred outside the European Economic Area (EEA) to third-party service providers located in countries that do not offer the same level of data protection as the EEA. When we transfer data internationally, we implement safeguards such as Standard Contractual Clauses to ensure your data remains protected.


Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. For marketing purposes, we retain your data until you withdraw your consent or request deletion.


Your Rights
As a user, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your data where it is no longer necessary for processing.
  • Right to Restriction: You can request the limitation of how we process your data in certain circumstances.
  • Right to Data Portability: You can ask us to transfer your data to another service provider.
  • Right to Object: You can object to the processing of your personal data for direct marketing or based on legitimate interests.

To exercise any of these rights, please contact us at info@poesieveneziane.com.


Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, as outlined in our Cookie Policy. You can manage your cookie preferences through your browser settings.


Analytics and Tracking Technologies
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to track and report website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and how long they stay on each page. This helps us understand customer preferences and improve our website’s performance.

  • Data Collected: Google Analytics collects information such as your IP address, device type, browser details, and user behavior on our website. This data is anonymized and aggregated for analysis purposes, meaning we cannot identify individual users.
  • Purpose: This data helps us monitor site performance, identify trends, and optimize our website for a better user experience.


Shopify Analytics
Our website is built on the Shopify platform, which provides analytics that help us monitor the performance of our online store.

  • Data Collected: Shopify Analytics collects information about your purchases, session details, and other browsing behavior to help us understand sales performance, improve product offerings, and manage inventory.
  • Purpose: We use this data to enhance your shopping experience and manage our operations more effectively, including inventory management, sales tracking, and customer insights.
  • Data Sharing: Shopify may share this data with third-party services for payment processing, fraud detection, or fulfilling orders, as detailed in their own Privacy Policy.

By using our website, you consent to the processing of your data by Google Analytics and Shopify Analytics in accordance with their respective privacy policies.


Data Security
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or destruction. However, please be aware that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.


Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or by posting a notice on our website. Please review this policy periodically to stay informed.