Terms of service


This area is dedicated to providing help of any kind to our customers.
We are available to help you with regards to:
- Detailed product information
- Delivery questions
- Right of withdrawal
- Orders

ORDER SHIPPING Free Free £ 18 $ 28 € 25
RETURN SHIPPING Full products refund, minus shipping costs for return (€5) Full products  refund, minus shipping costs for return (€12) Full products refund

Full products refund

Full products refund


Poesie Veneziane is the trademark registered and owned by company Animaitaliana S.r.l., with business registered address in Via Roma 2, Limena 35010 (Padova) - ITALIA; Company Registration Number and VAT Number 04828720286.

Contact us at any time by email at customerservice@poesieveneziane.com for any clarification, question or requirement.



Secure Online Shopping

Safe and guaranteed 100%: the standard for purchases on www.poesieveneziane.com.


Safe payments with no risk

Payments on www.poesieveneziane.com are completely safe without any risk. It is possible to pay with credit card. Data will be processed on safe and coded servers.


Poesie Veneziane’s products are new and original

Animaitaliana S.r.l. exclusively sells new and original products belonging to the brand Poesie Veneziane and its own collections, made following high-quality standards.



Payment by credit card

Credit card payments use the SSL safe protocol: when the order is confirmed, the credit card data is sent to the credit card circuit by SSL (Secure Socket Layer), to authorize the transaction and debit the amount. This is a safe from any risks procedure which protects the customer against any possible fraud. By this system, Animaitaliana S.r.l. is not able to display its clients' credit card numbers. 

Animaitaliana S.r.l. reserves the right to ask the customer for additional information or document copies attesting to the holder of the credit card used for the transaction. If the customer does not provide the aforesaid information Animaitaliana S.r.l. reserves the right to refuse the purchase order.


Payment by advanced bank transfer

Animaitaliana S.r.l. will ship products only after payment is received via bank transfer. The customer must first agree via email with the customer service managers by writing to customerservice@poesieveneziane.com.

Products shall be dispatched to customers by Animaitaliana S.r.l. only after the relative amount is credited to the specified, therefore the shipment could be delayed by a few days due to bank times.




The following text referred to as "general sales conditions" regulates the terms and the sales conditions of the products sold by Animaitaliana S.r.l. ("the products", hereinafter). Any agreements between Animaitaliana S.r.l. and the third party ("the customers", hereinafter) for the sales of products are regulated exclusively by these General Conditions which form an integral part of any proposal, order and order confirmation. The sales conditions applicable to the order are those in force on the date of the order. Any modifications on payment terms or operations notwithstanding the General Conditions shall be valid only under written acceptance by Animaitaliana S.r.l.. 

These General Conditions are applicable to all Customers, except for some provisions applied to the Retail Customer exclusively (a "Retail Customer" is natural person buying products for purposes alien to business or professional activities). A "Retail Customer" is a customer who sends a purchase proposal without entering his/her own VAT number in the area where the customer's personal data is requested. Articles from 50 to 63 of the Legislative Decree no. 206/2005 are applied to the Purchase Agreements stipulated by Retail Customers. At any time and without notice, Animaitaliana S.r.l. may modify the content of these General Conditions. The aforesaid modifications shall be valid from the date of the publication on the Website.


Purchasing process

The order sent by the Customer is considered as a contract proposal and entails the awareness and acceptation of these General Conditions. Animaitaliana S.r.l. confirms the receipt of the Customer's proposal sending an automatic reply to the Customer's e-mailbox. This automatic e-mail only confirms the correct receipt of the proposal. The confirmation message shall indicate the "PO number" to use for future messages addressed to Animaitaliana S.r.l.. 

The Customer may display the order in their login area. When the order is dispatched, the data displayed in the login area will be updated. Any Purchase Agreements stipulated between Animaitaliana S.r.l. and the Customer is considered to be concluded after Animaitaliana S.r.l.’s order acceptance. At its discretion, Animaitaliana S.r.l. may accept or refuse the order sent by the Customer who may not complain or claim for compensation, in the event of non-acceptance of the aforesaid order. The order is considered to be accepted by Animaitaliana S.r.l. if, within 72 hours after the order dispatch, the Client does not receive any further communication. In the event of order refusal, Animaitaliana S.r.l. shall inform the Customer by e-mail. 

By the order dispatch, the Customer declares to have read all instructions contained in the purchasing process and to accept both the General Conditions and the Terms of Payment described as follows.


Price of the products - Delivery costs - Products availability

The prices of the products are clearly displayed on the website and are VAT included. Further taxes or duties required by the applicable legislations for the importation of products are not included. In this case, the Customer shall have to clear custom operations paying the taxes and the duties if required in the importing country (in addition to VAT). 

At any time, the prices and the availability of the products displayed on the website are subject to modifications without notice, being understood that, for the pending and already accepted orders, Animaitaliana S.r.l. shall apply the sales conditions in force at the moment of the Customer's order dispatch. 

The availability shown on the product sheets is not updated in real time, because the number of users accessing the website may vary the product availability during a specific day. For this reason, Animaitaliana S.r.l. does not guarantee to deliver the purchased products immediately, although on the website they are displayed as available. In no case, Animaitaliana S.r.l. shall be responsible for possible delayed deliveries. 

If the order is paid by bank transfer, Animaitaliana S.r.l. shall send the products to its customers only when the amount is credited to the specified current account and displayed correctly. 

In the event of delayed deliveries, Animaitaliana S.r.l. commits itself to inform the Customer by e-mail. Before the order is shipped, the Customer may cancel or modify it, following the steps indicated in their login area. The shipping costs are clearly shown to the Customer on the website before the conclusion of the Purchase Agreement. They shall be added to the total amount of each purchase and depend on the terms of delivery, the terms of payment, the destination country as well as the total amount of the order. 

If available, the visual representation of the products displayed on the website usually corresponds to their photo and is for illustrative purposes only. Animaitaliana S.r.l. may not guarantee the exact correspondence between the picture shown on the website and the actual product (with particular reference to the product's chromatic features).



For whatever reason, the retail customer may withdraw from the agreement (a "Retail Customer" is a physical person buying products for purposes that do not include business or professional activities). To exercise the right of withdrawal, the customer must request the return from their profile within 14 working days from the delivery date. This period is extended to 30 days during holidays periods such as Christmas and Summer Holidays "ferragosto". Detailed instructions on how to initiate the return process can be found on the "Return and Refunds" page.

Note: the right of withdrawal may not be exercised by customers buying with their own VAT number. 

The right of withdrawal is submitted under the following conditions:

1. the good and its parts shall be intact and returned in the original packaging (documents and accessories included);

2. the original packaging shall be placed into an additional box to limit damage (the application of labels or adhesive tapes on the original packaging is forbidden);

3. the customer is completely responsible for the shipment until the delivery of the product to Animaitaliana S.r.l.’s warehouse at the following address:

Animaitaliana S.r.l.
Via Capriccio, 3B
Vigonza (PD) 35010

4. freight charges for the return of the product shall be paid according to table above. 

Animaitaliana S.r.l. is by no means responsible for damage, theft or loss of goods returned by uninsured shipping. No packets paid cash on delivery and freight collect will be collected under any circumstances. 


Customer refund

Except for additional reinstatement fee for ensured damage on the original packaging, Animaitaliana S.r.l. shall refund to the customer the amount he paid for the product, minus return shipping costs, via e-shop, by Credit Card or Bank Transfer, using a write-off procedure. For payments sent by bank transfer, the customer shall transmit their bank details (IBAN code) to Animaitaliana S.r.l.. 


Refund to non-EU customers

In case of purchases destined outside of the EU, the Customer has to pay for any custom duties where claimed and in case of withdrawal Animaitaliana S.r.l. will not refund any custom duties. In case Animaitaliana S.r.l. would pay any other import tax on returning goods, this value will be subtracted to final refund. 


 Forfeiture of the right of withdrawal

The right of withdrawal shall forfeit when Animaitaliana S.r.l. determines: 

1. the total or partial use of the good;

2. the lack of the original external and/or internal packaging;

3. the lack of products' basic elements;

4. the damage of the product for causes different from transportation. 

In the aforesaid cases, Animaitaliana S.r.l. shall return the good to the sender who shall cover the shipping costs. 



Any notice or complains to Animaitaliana S.r.l. on the Purchase Agreements shall be sent to the Customer Service, writing to customerservice@poesieveneziane.com



The Purchase Agreement between the Customer and Animaitaliana S.r.l. is stipulated in Italy and governed by the Italian Law. Any controversy will be referred to the exclusive jurisdiction of Padova (Italy). 



To read the Law on the processing of personal data by Animaitaliana S.r.l., visit the specific section of the web page. 

Read the privacy policy on www.poesievenziane.com.