Shipping policy



SHIPMENT Free Free Discounted rate (between € 15-20)
PRODUCT EXCHANGE (Size, Color) Free (Full price purchases); € 5 (discounted products / on sales). € 8 (Full price purchases); € 12 (discounted products / on sales). Discounted rate (between € 20-30)
ORDER REFUND Full Refund Full Refund Full Refund, minus shipping costs. Circa € 20-30 according to location.



The order sent by the Customer is considered as a contract proposal and entails the awareness and acceptation of these General Conditions. Animaitaliana S.r.l. confirms the receipt of the Customer's proposal sending an automatic reply to the Customer's e-mailbox. This automatic e-mail only confirms the correct receipt of the proposal. The confirmation message shall indicate the "PO number" to use for future messages addressed to Animaitaliana S.r.l.. 

The Customer may display the order in his/her login area. When the order is dispatched, the data displayed in the login area will be updated. Any Purchase Agreements stipulated between Animaitaliana S.r.l. and the Customer is considered to be concluded after Animaitaliana S.r.l.’s order acceptance. At its discretion, Animaitaliana S.r.l. may accept or refuse the order sent by the Customer who may not complain or claim for compensation, in the event of non-acceptance of the aforesaid order. The order is considered to be accepted by Animaitaliana S.r.l. if, within 72 hours after the order dispatch, the Client does not receive any further communication. In the event of order refusal, Animaitaliana S.r.l. shall inform the Customer by e-mail. 

By the order dispatch, the Customer declares to have read all instructions contained in the purchasing process and to accept both the General Conditions and the Terms of Payment described as follows


The prices of the products are clearly displayed on the website and are VAT included. Further taxes or duties required by the applicable legislations for the importation of products are not included. In this case, the Customer shall have to clear custom operations paying the taxes and the duties required in the importing country (in addition to VAT). 

At any time, the prices and the availability of the products displayed on the website are subject to modifications without notice, being understood that, for the pending and already accepted orders, Animaitaliana S.r.l. shall apply the sales conditions in force at the moment of the Customer's order dispatch. 

The availability shown on the product sheets is not updated in real time, because the number of users accessing the website may vary the product availability during a specific day. For this reason, Animaitaliana S.r.l. does not guarantee to deliver the purchased products immediately, although on the website they are displayed as available. In no case, Animaitaliana S.r.l. shall be responsible for possible delayed deliveries. 

If the order is paid by bank transfer, Animaitaliana S.r.l. shall send the products to its customers only when the amount is credited to the aforesaid current account and displayed correctly. 

In the event of delayed deliveries, Animaitaliana S.r.l. commits itself to inform the Customer by e-mail. Before the order is shipped, the Customer may cancel or modify it, following the steps indicated in his/her login area. The shipping costs are clearly shown to the Customer on the website before the conclusion of the Purchase Agreement. They shall be added to the total amount of each purchase and depend on the terms of delivery, the terms of payment, the destination country as well as the total amount of the order. 

If available, the visual representation of the products displayed on the website usually corresponds to their photo and is for illustrative purposes only. Animaitaliana S.r.l. may not guarantee the exact correspondence between the picture shown on the website and the actual product (with particular reference to the product's chromatic features).